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Check out some of the emails and letters we have received from our customersHi guys Mick, These arrived today and my daughter is over the moon. I want to thank you personally as it is rare to get such wonderful customer service these days. When she shows them to her drumming crew I fully expect you to get many more orders!
Thank you once again,
Richard
Hello lads , just a line to thank you for the top deal on the DW kit I bought last week , thanks Andy for the great deal i got , Wez for inadvertantly talking me into "needing" a dw and Mick for sorting it all out , rehearsed the the other nite it sounds and looks awesome , first gig tomorra nite looking forward to hearing it thru the p.a. !! All the best lads probably cu sometime next year Jeff A massive thank you to Wez for all his help with the purchase of my RCI kit and DW hardware, the sounds are great and looks are even better. Thanks to all the guys for their honest advice, highly recommend the drum shop - the best out of all the drum shops. Thanks Pete
Would just like to thank you for all the help in ordering our drum kit.
Everything is great and the children are delighted.
Thanks again.
Sue Neary
I ordered a DW9000 Pedal and a Sabian HHX Cymbal Pack on Friday. The goods were waiting for me when I got back from work yesterday (Monday). That is a superfast service. Both items were bargains too. Thanks again for a great shopping experience. I will definately be shopping here again. Great website too.
Best Regards, Tom. Dear all
One of your competitors wanted to charge £9.95 delivery for that item. Outrageous. The drum set purchased is in daily use and is great. Delivery was excellent and a bit of technical help from Andy helped a great deal. A real personal service. Thanks Ray Boxer
Wez and all the guys at Drumshop,
cant thank you enough for the amazing deal you fixed me up with, it looks and sounds brilliant! If i ever need anything else I will without a doubt go straight to the Drumshop for the best service in the north-east by far, Thanks guys Olly Davis Possibly the best aftersales ive aver witnessed A+++++ to Andy
Hey chaps
Just wanted to send you a quick note to say thanks for sorting me out with some hi hats last week. You guys always deliver a great service, the best I have come across. Have an ace Christmas Drum Shop! Micky Roman Just to say thanks Andy the kit looks great and my boy is over the moon.
It was worth the wait but it was hard explaining that to him at times, but now he has a smile on his face. The neighbours are not so happy though. Regards to you and the lads. Steve Andy, Mick, and Wez
I would just like to say, i have been shopping at the Drum Shop for about a year and a half now, before that i went to countless Drum stores and really found the service in there to be rubbish, however at the Drum Shop, you guys are amazing, the advice you guys give is second to none, the service is unbeleivable, you guys are friendly and helpfull, you always make people feel very welcome, and all of you's are awesome blokes. As you guys well know i am in there most weeks spending my coin, and i am very glad to say i will be coming in for many years yet. So just to say thanks for the advice, thanks for the gear, and thanks for putting up with my endless question's.
thanks guys
Michael Hutchinson (Independant, Thick Skinned)Hey all guys down at the drum shop. I just want to show my apreciation for all you guys and especially Andy by sending you an email of thanks that you can add to your brilliant and well earned appraisals page!! I can't believe how amazing your sevice has been...it made buying my new drum kit a walk in the park. The Mapex M Birch kit was Classs and now that i've got an extra 10" tom for it made it truely complete..i've had a gig with it and couldn't ask for much more. Keep up the good work guys!! Hope to buy more stuff from you soon. Minh-Dat.........................cheers guys Hi Guys Just a quick e-mail to thank all the guys at the drum shop for all their help. I cannot thank you enough for sorting out the great deal and service I got on my new Mapex drum kit. P.S Keep up the good work. Davy S. Dear Andy Thank you for the Mapex Pro "M" drum kit. I wanted to let you know how pleased I am, not only with the drums but also the service you gave me. The quality of the accessories you selected suits the drums perfectly and your prices are very competitive. As you know I have had an 8 year absence from music after having played drums for over 20 years. Your advice and suggestions have made the journey back into music a pleasant one, it will be my mission to bring my playing back up to a standard that compliments the quality of these drums. I would not hesitate to recommend the drum shop to other players. I wish you all the success in the future Yours sincerely, Kurt. Dear Andy and all the guys at the Drumshop! I really don?t know where to begin! Thank you so much for the countless hours of advice and help you?ve given me over the past year in purchasing my Gretsch Catalina Birch kit. It really is the perfect kit and your advice has helped me incredibly! Everything was delivered in unbelievable speed and when a few complications arose in dealing with Arbiter you bent over backwards to see that EVERYTHING was done to ensure my satisfaction. I couldn?t have asked for more! It?s so rare to find a store that genuinely has at its heart the interests of its customers rather than profit margins, but I can safely say that I?ve found one and couldn?t be happier with the service I?ve received ? and the incredible deal you managed to put together for me on, what has to be said, was a very particular order ;) (not that I?m fussy at all! haha!) Cheers guys, I?ve never before had the pleasure of dealing with such a friendly, genuine, knowledgeable, professional and helpful group of people. I?m sure that my business with this store will continue for the years to come, I?ll certainly recommend it to everyone I meet on the street! Andy, you?re a legend and I think of you as a friend for all that you have done for me! Greatest Thanks Jonathan O?Neill Ordered a Zildjian ZXT 14" Crash from another store 3 weeks before Christmas.With 3 days to go was told it was out of stock - delivery approx. 12/01/05. This has now slipped to somtime in MARCH!!! Phoned your shop 2 days ago.....the cymbal arrived today !!! Very helpful staff ..no nonsense ordering..thanks for all your help. I will certainly use you again. Martin Harvey Just wanted to write and say "many thanks" for the excellent service, unbelievable price and superb delivery that I recieved from THE DRUM SHOP when supplying my new Premier Artist Series drum kit. The kit looks absolutly fantastic in its bright yellow lacquer - its certainly going to be a real head turner with my band "ABOUT A GIRL". Couldn't wait to get the boxes open and set it up! Premier have produced yet another winner....cheers! I can't recommend you highly enough and will certainly be returning for more gear in the future. Thanks very much again and every success in the future. Dave Brown Thanks for your great service, was amazed you could get me the snare stand so close to christmas. cheers lads Have a good christmas and new year. Graeme A sign of how good an organisation is how it reponds when things go wrong. I had a few problems with an order from the drum shop but Wes was straight on the phone and sorted it out in an instance. Thanks Wes for excellent service - the goods arrived. The pedal bag is of excellent quality and the drum sticks were much appreciated. I will be coming back for more and so will my students. Thanks again Andy, Wez, My kit arrived as promised yesterday. All assembled now and working okay. Many thanks for a professional and extremely prompt service at an unbeatable price. If only all mail order services could match your performance......... Best regards Steve White. Dear Sirs, I wish to say ?thank you? for your swift and efficient service in helping me organise my sons Christmas present. I was in a panic after being let down by the company recommended by my son?s school. The gentleman I spoke to was brilliant, he was very helpful and what?s more he kept his promise that the kit would be there the next day. I have sung your praises to all of my family and friends, thanks again for making my sons Christmas. Yours faithfully Mrs J.A Foley HI Drum Shop My drums arrived last night.. and i set them up yesterday evening... and continued to play with them and all the stuff they do till four in the morning. They're very exciting and i couldn't be much happier. Despite being an ex demo kit you provided all the relevent stuff + some more and everything looks practically new and it all arrived a day earlier than i expected. Thank you Very Much David Trevail Hello! Just wanted to say thanks for the speedy delivery! The drumkit is absolutely brilliant! Thankyou! Lucy :) I would just like to take this opportunity to thank Andy, Wez and Michael for the help in obtaining my new kit, a DW Exotic with Graphics. I wish them all the success for the future and once again thanks guys. Cookie Hi Andy, Looks like the kit has been delivered safely, wife reports 2 heavy boxes arriving earlier today at home... Thanks very much for a quick service. Will be back for more in the future. All the best Steven Bell "I wouldn't hesitate in recommending the Drum Shop for all your percussion needs....a friendly service which is second to none in the North East of England!" Tony McNally (Musician/Composer/Advanced Skills Teacher - Sunderland LEA) For Further Info On Tony McNally Click Here I'd like to take this oppotunity to thank Andy and all of the staff at THE DRUM SHOP both past and present for all of their advice regarding equipment over the last 6 years. Andy has consistantly gone out of his way to help me (or my parents in the earlier days) get exactly the drums / cymbals or percussion ive needed. Every single person I have recommended the store to here at college in leeds has mentioned how impressed they are with the advice and service they have received. Thanks again, ill be checking the site often. John Blackburn Hi Andy , & all those drum dudes out there, just bought a new kit from The drum shop and cant help but SHOUT about it. I have just become the very proud owner of a new DW Collectors series kit, in coral colour ( pinky,orangey) mother of pearl finish probably the best way to describe it. Drums sizes being bass drum 22x20, snare 14x5, toms 10x9, 12x10, 14x11, 16x14, still use my Ziljian A custom and Sabian Hi Hats cymbals my personal preference.This kit is simply treeeeemendous in sound and power and of course LOOKS, which matters to a poser like me. But drum dudes out there don't take my word for these kits check these kits for yourselves at THE DRUM SHOP. you'll not be disappointed. Hear this kit live at a venue near you soon appearing on stage with THE GATECRASHERS.. KEEP ON ROCKING DRUM DUDES................ LES B Dear Mr Anderson, Thank you and your staff for your help and proffessional assistance in helping me with the selection of my drum kit. I really appreciate the time you take for us "amature" players, taking into cosideration what MY requirements are, and not YOUR profit margins, like some other companies. Thank you once again. Dave Gilligan Dear Michael, I'm contacting you regarding the purchase of my new drumkit last week. I would just like to say thanks very much for the help and advice you gave me; I really appreciate it. The kit looks and sounds great!!! I've no hesitation in recommending the Drum Shop to other drummers and I'll definitely come back in and see you for more equipment. Thanks Stephen Coulson What can I say but this is without doubt one of the best drum shops in existance! I have known the boys at the drum shop for around ten years and they never cease to come up with the best deals. As with the great dw kit he has sorted me out with. Many thanks once again to all of you! Northern School of Contemporary Music. Received my premier stand and sabian ride cymbal today,im delighted with them and as this is the first time I have ordered from you I shall be placing future orders as soon as ive conquered mastering the beast (my treasured drum kit) Many thanks to all of you for being so helpful Lesley Bolton Thank you for all your help The cymbals arrived very quickly,and I am very pleased with the level of service you provide at Drumshop,I will phone with any further requirements,I am probably goin to buy more cymbals real soon and may need your advice in making the right choice. Thanks again, Regards Kev.R.Stewart. Hi, Just a huge thank you for the service I have received from you and your staff. I bought my first kit from you in February, having just started learning to play. The service was second to none and the kit was ideal for my needs . Since then I have been slowly adding to my kit and yet again the help and advice I received was first class. I look forward to continuing to build up my kit and know where to go to for advice. A special thank you to Wez for answering my daft questions!! Many thanks once again for a superb, friendly service. Rock on! Derek B Andy I would like to thank you all for the help given in purchasing my drums which are fabulous, your help and advice was invaluable and the deal you gave me was second to none. Thanks again and no doubt i shall be in again sometime. Will Hi, I would like just to say a big thank you to you guys at the drumshop, friendly helping guy's who helped me build up my part's to my pearl pro dx, and my cymbal collection, amazing prices for the parts, thats why i keep coming back and the friendly service aswell. Look forward to getting some more parts soon! Thanks again Duffy The Drum Shop would like to make a personal appraisal to Dominos Pizza. Their tasty pizzas and fast delivery have provided us, the staff, with many hours of enjoyment Cheers Guys Andy, Michael and Wez Gentleman - I just wanted to say thank you very much for the Gretcsh Catalina Kit I purchased from you - what's more, after I had spoken to Wes about some problems with the shipment he responded positively and the issues were sorted promptly and completely. I have told other friends of mine who drum and they are checking out your site as we speak. Everyone appreciates good service and I thought it fair to contact you and thank you? If my wife allows me I will contact you soon for more goodies! Mark Hewes Hi, I got my Sabian AAX pack this morning thanks alot I will defiantly order stuff for you again, I have never seen such a fast service. Ace! Thanks Ben Skett Hi all at The Drum Shop. Stuie Ellerton here, session drummer, tutor, Director and Founder of the Northern School of Contemporary Music (NSCM), and former Drumtech Tutor. I just wanted to pass on a very personal thanks to Andy at The Drum Shop for the years of business that we have done together. As we all know as drummers we shop around to find the best service, the best deals, the best customer support and the least hassle from purchasing equipment. Whether you are amature drummers, beginners, advanced players or professional and make a living at playing the drums its a pleasure to know that theres people like Andy in the retail business who will bend over backwards to give you all of the above mentioned. Andy and I go back around 20 years or so. I have always bought my gear from Andy not just because he does me deals that others can not match, but because I am entirely satisfied with the service I have received from the Drum Shop and its staff. I can without hesitation recomend the shop and Andy for advice on buying your gear at anytime. Long live The Drum Shop! Thanks Andy! Stuie Ellerton. Hey guys Just want to say a huge thank you to all of you at drum shop! I recently bought a premier cabria off you and it was delivered in no time at all. It's my first drum kit and haven't got off it since it came, will definately be purchasing from you again. Very helpful, friendly and polite lads, made the whole thing very easy. Thanks Rob Miles Hey Andy. Just to let you know that i got the cymbals today. Got a nice suprize when i got home from college. You guys are fast man! I really appreciate it. Keep up the great work. Cheers. Jack Cheers Guys This kit is the best thing I have ever bought and without sounding like I am crawling you guys know your onions!!! I have dealt with many shops for different things but you guys give honest and no nonsence advice. Cheers guys i mean it. Rodge. Andy, Thanks a lot for supplying me with the DW kurillian birch /sky blue kit,(22,10,12 and14) It has to be the best sounding, best looking kit I have ever owned. The first thing that struck me was the overall build quality, the finish is absolutely outstanding not to mention the superb standard of workmanship and chrome on the metal fittings. As you may remember, I have been using a kit with Birch shells for the last few years, but It wasn’t long before I was won over by the rich, warm sounds of these DW maple shells, they have just the right amount of attack too. The kit sets up perfectly using the DW double tom and single tom/cymbal arm stands making it quite a compact setup. I am totally knocked out with this kit! Paul Thompson - ROXY MUSIC Hi Drum Shop Just to say thanks for the order i just received and to say how i was impressed with your level of service and advice. I hope to do business with you again in the future. James |
Order Hotline 0191 4950201 Mon-Sat 9:30AM-6PM
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