Need to return an item?
First thing to do is call us on 0191 418 7113 so we can discuss the reason for your return.
We will not accept any returns unless authorised with a member of staff and you MUST have a valid returns number, we do not accept any returned items without an RA (Returns Authorisation number), this will be given when you call us on the number above. Returns when authorised are at the cost of the individual and maybe subject to surcharge.
Please take care when placing an order, and ensure you are ordering the correct items as Drum Shop UK can not be responsible for incorrect items being ordered. If you're unsure about an item, give us call! We are only a telephone call away for advice.
Please note that deposits taken for special orders will only issue a store credit and no refunds can be given for cancelled orders. A 25% surcharge is non refundable for bespoke built items as a restocking fee.
In the case of warranted goods a valid Invoice must be produced at all times. We cannot accept any goods for repair or replacement without a valid Drumshop invoice which you receive when ordering your goods. The repair or replacement of goods will be at the discretion of The Drum Shop we are here to help please feel free to call.
Problem with your order?
Email us! firstname.lastname@example.org