Look what people say about Drum Shop UK
What our customers are saying…
"I just wanted to let you know how impressive your service is. I have ordered several items from yourselves over the last few years and have always found you to be helpful and for the delivery to be prompt. Last week I had an urgent need for drumsticks for my son and was more impressed than usual by the service given – I gave my card details about 4 o’clock in the afternoon and the sticks were here at 9.30am the next day!"
“This kit is amazing. I love it. The sound we’ve got in the studio after 30 mins tuning is the best I’ve ever heard. It was a massive gamble buying this kit blind, and without even playing it. Didn’t know that trading my Tama, which I loved would be a good move….However I’m pleased to say I absolutely love the Shine. The kick drum is epic and the toms destroy! It sounds bigger than the Tama!
So you can definitely count me in as a Shine Family member!!!
Thanks so much, to you and the other guys at Drum Shop. I live 5 mins away from my local drum shop who I’ve used for over 12 years, However I’ll be buying from you in future, that’s for sure. Thanks again chaps!"
Andrew Kearton | www.brigadeofficial.com
"Arrived this morning, very pleased with it, superb service thanks."
"Just an e-mail to say many, many thanks for your help and service, as usual, with sending the little Gretsch kit. You guys are great. I always find you friendly, helpful and efficient. Please continue to send any e-mails on offers etc. as I’m a working drummer down here in Kent and so would be useful."
"We have received the drum set and are absolutely delighted with everything, I thank you so much for all your help and kindness.
Will you please pass on my thanks to everyone."
"Thank you for sending the snare straps, they arrived today and have worked very well. Thank you also for the sticks and the drum key they will be very useful. I am very impressed with the after sales service offered by Drum Shop and you can quote me on that!"
"Just wanted to let you know that drum kit arrived safely yesterday and is now installed in one very happy young man’s room. Not so sure I will be so happy in a few weeks with the noise but mothers always need something to nag about! Thank you all very much for your help and excellent customer service."
"I am writing on behalf of everyone here at Sussex Central YMCA, we would like to thank you for supporting our fund-raising event (London Drum Show raffle) and have helped us raise some money for our Gambia trip in December 2010. Your kind donations have helped us to get towards our fund-raising target. Thank you so much for your generosity!"
Justin Dolbear | Sussex Central YMCA
"Many thanks for your help given and speed of service, the kit looks fantastic I will send photos of set up ASAP. All the best and I wish you great success at the Drum Shop"
"Just a quick note to say thanks for all your help. Got the last part of the order last week. Had it all out for the first time last night. Great stuff. Very happy."
"Just wanted to say thanks to the team at Drum Shop for the good, friendly customer service and the swift delivery of my WorldMax snare drum I bought last week. Just arrived today and it's awesome, lovely drum to look at and great to play. Thanks again, I’m sure when I need something for my drums, I’ll hop online, or on the phone, and see if you guys can sort me out. Nice one, cheers!"
"Thanks very much for rushing through the order for my son's drumsticks. I appreciate things can get missed when you are so busy leading up to Christmas. It was very kind of you including the freebies, he really appreciated them, especially the drummer keyring, cause he is constantly losing his car keys and he could never lose that one!!
"Just a quick line to say that the Paiste PST 5 ride cymbal that I ordered yesterday has arrived today with no problems. Thank you for an absolutely fantastic service. It goes well as a monster crash and with my other ''crash’' a Sabian B8 Pro ride."
"Cheers for the Ludwig 400 snare and Mapex 950A stand they arrived on Thursday, Helen used them at band practice that night – really impressive kit!"
"Just to tell you that the kit arrived today and I’m delighted with it. It looks and sounds great . No damage. I’d like to thank you and the rest of your team on your professionalism and service. I’ll be in touch soon to order those protection racket cases when I can afford them!"
"Items arrived early yesterday. Thanks very much for your excellent, swift service! I will definitely be buying from yourselves in the future."
Just a short message to let you know that the green snare drum I ordered Saturday, after you gave us such a great deal, arrived today. It looks and sounds far better than I had imagined. I am extremely happy with my purchase and the service you provided. Many thanks!"
"All changed over this morning. Many thanks for the excellent service. There are few these days who recognise the need for great customer service, especially if something goes wrong. You took personal responsibility for the initial error and sorted it swiftly! Fantastic. Will shop with you again!"
"Many thanks for excellent speedy service. Living in the Channel Islands means we expect next day delivery to mean next week. Your parcel arrived the next day. That and excellent advice and time given means I shall use you again."
"Thank you for your excellent service in getting the images to me and for your advice on this kit over the Mapex product."
"Thanks for the time and help in choosing my Istanbul cymbals – they’re a fantastic sound and are even better when played with my kit! Thanks again for your top class service and professional approach!"
"Just to say a huge thanks for all your help so far this last month or so with the drum rig, cymbals and other hardware. It was great to meet you after many phone calls etc. The support I have received from you guys is beyond compare and I am glad to deal with you all for my work as a drummer etc. Look forward to seeing you guys again soon and as always will keep my business with you all. You’re all amazing people and as mad as a hatter lol"
Lewis, The Blind Drummer
"I just want to say a huge THANK YOU to the Drum Shop! I have been shopping with Andy now for 13 years. Everything I have ever bought from the shop has been fantastic, right back to when I bought my first kit all those years ago. This is because of the outstanding advice and help you have given me! Not to mention the best deals possible and superb customer service!! I really appreciate it and it’s really good to know that you have your customers interests at heart!
I recommend all my students to the shop and all have been really pleased with what you have provided for them. My new kit I got last year is absolutely…well what can I say…the best thing since sliced bread!!! It sounds amazing (special thanks to Wez for that one).
I will continue to shop with you for years to come and can recommend the shop to anyone wishing to get their equipment from the most legendary drum shop in the area for an unbeatable price!"
Andy Brigham | Session Drummer/ NSCM Tutor
"I just wanted to say thank you for my Pearl DR-501C racks, they’re awesome!! Your service has been fantastic!!"
"Thanks for your recommendation of that WorldMax snare drum, it’s fantastic, it's got such a clean, crisp attack but sensitivity too, absolutely love it. I think brass is going to be my choice from now on. Thanks again!"
"I just ordered a Pearl kit from you and it was here in 4 days, awesome service which still sounds awesome and the Zildjian K cymbals sound so nice, it's awesome. Plus today I ordered 2 bags from you, you didn’t have one of the bags in so you gave me a bigger bag for less money awesome service!. I’m coming to you for all my drumming needs now and for good ! Keep up the good work."
"I would just like to say what an excellent service you give. I ordered a cymbal online and to be quite honest had not heard of you so was a bit skeptical of the 48hr delivery promise, not to mention that the cost was so low. I also had a conversation with a member of staff regarding this order and was very impressed with the speed and efficiency of my query. I ordered at about 8pm on a Wednesday and the cymbal was with me by 1pm Friday. Thanks so much."
"Thanks a lot for supplying me with the Drum Workshop kurillian
birch /sky blue kit,(22,10,12 and 14) It has to be the best sounding, best looking kit I have ever owned. The first thing that struck me was the overall build quality, the finish is absolutely outstanding not to
mention the superb standard of workmanship and chrome
on the metal fittings.
As you may remember, I have been using a kit with birch shells for the last few years, but It wasn’t long before I was won over by the rich, warm sounds of these DW maple shells, they have just the right amount
of attack too. The kit sets up perfectly using the DW double tom and
single tom/cymbal arm stands making it quite a compact setup. I am totally knocked out with this kit!"
Paul Thompson | Roxy Music
"One of your competitors wanted to charge £9.95 delivery for that item. Outrageous! The drum set purchased is in daily use and is great.
Delivery was excellent and a bit of technical help from Andy helped a great deal .A real personal service.Thanks"
Can’t thank you enough for the amazing deal you fixed me up with, it looks and sounds brilliant! If I ever need anything else I will without a doubt go straight to the Drum Shop for the best service in the North-East by far, possibly the best after sales I’ve ever witnessed, A+++++!"
"I would just like to say, I have been shopping at the Drum Shop for about a year and a half now, before that I went to countless drum stores and really found the service in there to be rubbish, however at the Drum Shop, you guys are amazing, the advice you guys give is second to none, the service is unbelievable, you guys are friendly and helpful, you always make people feel very welcome, and all of you are awesome blokes. As you guys well know I am in there most weeks spending my coin, and I am very glad to say I will be coming in for many years yet. So just to say thanks for the advice, thanks for the gear, and thanks for putting up with my endless questions."
Michael Hutchinson | Independant, Thick Skinned
Just wanted to write and say “many thanks” for the excellent service, unbelievable price and superb delivery that I received from the Drum Shop when supplying my new Premier drum kit. Thanks very much again and every success in the future."
"My kit arrived as promised yesterday. All assembled now and working okay. Many thanks for a professional and extremely prompt service at an unbeatable price. If only all mail order services could match your performance…......"
"I wish to say, thank you for your swift and efficient service in helping me organise my sons Christmas present. I was in a panic after being let down by the company recommended by my son's school. The gentleman I spoke to was brilliant, he was very helpful and what’s more he kept his promise that the kit would be there the next day. I have sung your praises to all of my family and friends, thanks again for making my son's Christmas."
Mrs J A Foley
"My drums arrived last night.. and I set them up yesterday evening… and continued to play with them and all the stuff they do till 4am in the morning. They’re very exciting and I couldn’t be much happier. Despite being an ex demo kit you provided all the relevant stuff, plus some more and everything looks practically new and it all arrived a day earlier than i expected. Thank you very much!"
"I’d like to take this opportunity to thank Andy and all of the staff at the Drum Shop both past and present for all of their advice regarding equipment over the last 6 years. Andy has consistently gone out of his way to help me (or my parents in the earlier days) get exactly the drums / cymbals or percussion Ive needed. Every single person I have recommended the store to here at college in Leeds has mentioned how impressed they are with the advice and service they have received.
Thanks again, I'll be checking the site often."
“I wouldn’t hesitate in recommending the Drum Shop for all your percussion needs….a friendly service which is second to none in the North East of England!”
Tony McNally | Musician/Composer/Advanced Skills Teacher – Sunderland LEA)
"Thank you and your staff for your help and professional assistance in helping me with the selection of my drum kit. I really appreciate the time you take for us “amateur” players, taking into consideration what MY requirements are, and not YOUR profit margins, like some other companies. Thank you once again."
"What can I say but this is without doubt one of the best drum shops in existence! I have known the boys at the Drum Shop for around ten years and they never cease to come up with the best deals, just like the great DW kit they have sorted me out with. Many thanks once again to all of you!"
Northern School of Contemporary Music
"Received my Premier stand and Sabian ride cymbal today, I’m delighted with them and as this is the first time I have ordered from you I shall be placing future orders as soon as I've conquered mastering the beast (my treasured drum kit). Many thanks to all of you for being so helpful."
"The cymbals arrived very quickly,and I am very pleased with the level of service you provide at Drum Shop, I will phone with any further requirements, I am probably going to buy more cymbals real soon and may need your advice in making the right choice."
Kev R Stewart
"I’m contacting you regarding the purchase of my new drum kit last week. I would just like to say thanks very much for the help and advice you gave me; I really appreciate it. The kit looks and sounds great!!! I’ve no hesitation in recommending the Drum Shop to other drummers and I’ll definitely come back in and see you for more equipment."
"I just wanted to say thank you very much for the Gretcsh Catalina Kit I purchased from you – what’s more, after I had spoken to Wes about some problems with the shipment he responded positively and the issues were sorted promptly and completely. I have told other friends of mine who drum and they are checking out your site as we speak.
Everyone appreciates good service and I thought it fair to contact you and thank you! If my wife allows me I will contact you soon for more goodies!"
"I got my Sabian AAX pack this morning thanks a lot I will definitely order stuff from you again, I have never seen such a fast service. Ace!"
"Stuie Ellerton here, session drummer, tutor, Director and Founder of the Northern School of Contemporary Music (NSCM), and former Drumtech Tutor. I just wanted to pass on a very personal thanks to Andy at The Drum Shop for the years of business that we have done together.
As we all know as drummers we shop around to find the best service, the best deals, the best customer support and the least hassle from purchasing equipment. Whether you are amateur drummers, beginners, advanced players or professional and make a living at playing the drums its a pleasure to know that there are people like Andy in the retail business who will bend over backwards to give you all of the above mentioned.
Andy and I go back around 20 years or so. I have always bought my gear from Andy not just because he does me deals that others can not match, but because I am entirely satisfied with the service I have received from the Drum Shop and its staff. I can without hesitation recommend the shop and Andy for advice on buying your gear at anytime. Long live the Drum Shop! Thanks Andy!"
"Just want to say a huge thank you to all of you at Drum Shop!
I recently bought a Premier drum kit off you and it was delivered in no time at all. It’s my first drum kit and haven’t got off it since it came, will definitely be purchasing from you again. Very helpful, friendly and polite lads, made the whole thing very easy."